Privacy Policy

DUHAT Fresh Pvt. Ltd. ("DUHAT", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website duhat.in, use our mobile application, or engage with our services. By accessing or using DUHAT services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

We may collect the following types of information: Personal Information: Name, email address, phone number, delivery address, and payment information when you register, place an order, or subscribe to our services. Account Information: Login credentials, profile preferences, saved addresses, and subscription details. Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent on the platform. Device Information: IP address, browser type, operating system, device identifiers, and mobile network information. Location Data: With your consent, we collect precise location data to provide accurate delivery services and suggest nearby serviceable areas.

We use the information we collect for the following purposes: • To process and fulfill your orders, including delivery coordination and payment processing. • To manage your subscriptions and send delivery notifications. • To communicate with you about your orders, promotions, and service updates. • To improve our services, develop new features, and personalize your experience. • To detect and prevent fraud, abuse, and security incidents. • To comply with legal obligations and enforce our terms of service. • To analyze usage patterns and optimize our platform performance.

We do not sell your personal information. We may share your information in the following circumstances: Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors, delivery partners, cloud hosting providers, and analytics services. These providers are contractually bound to protect your data. Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety. Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic. Types of cookies we use include: Essential Cookies: Required for basic platform functionality, such as authentication and security. Preference Cookies: Remember your settings and preferences, such as language and location. Analytics Cookies: Help us understand how visitors interact with our platform, enabling us to improve user experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for data transmission. • Secure payment processing through PCI-DSS compliant gateways. • Regular security assessments and vulnerability testing. • Access controls and authentication mechanisms. • Employee training on data protection practices. While we strive to protect your data, no internet-based service can guarantee complete security. Please use strong passwords and keep your account credentials confidential.

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you. • Correction: Request that we correct inaccurate or incomplete information. • Deletion: Request deletion of your personal data, subject to legal obligations. • Restriction: Request limitation on how we process your data. • Portability: Request transfer of your data to another service provider. • Objection: Object to certain types of data processing, such as direct marketing. To exercise these rights, please contact us at info@duhat.in. We will respond within 30 days of receiving your request.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. • Account information is retained while your account is active. • Order and transaction records are retained for 7 years to comply with tax and accounting obligations. • Marketing preferences and communication logs are retained according to applicable regulations. Upon account deletion, we will securely delete or anonymize your personal data within 90 days, except where retention is required by law.

DUHAT services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at info@duhat.in.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by: • Posting the updated policy on our website with a revised effective date. • Sending an email notification to registered users. • Displaying a prominent notice in our application. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: DUHAT Fresh Pvt. Ltd. Email: info@duhat.in Address: Sector 5, Kolkata, West Bengal, India We are committed to addressing your concerns and will respond within 30 business days.